Oman today_ Bank Dhofar has secured the title of Best Customer Experience in Oman for 2025, an award presented by the international magazine Global Business and Finance. This achievement highlights the bank’s commitment to innovation and customer-centric services, reinforcing its position as a pioneer in modern banking within the country.
Among the bank’s key initiatives to enhance customer experience are the introduction of mobile branches to serve remote villages and major events, the launch of a comprehensive mobile application for seamless transactions anytime and anywhere, and the implementation of the “10-Minute Promise” to deliver faster in-branch services.
This new recognition adds to Bank Dhofar’s growing list of international accolades. In 2024, the bank received the Corporate Voice of the Customer Award at the Corus Reinvent Awards, competing against more than 700 global institutions. It also earned the Silver Award at the Verint EMEA Inspire Awards for its innovative use of artificial intelligence in customer engagement.
Today, with a network of over 140 branches across Oman and strong investments in advanced digital tools, Bank Dhofar continues to set new standards in customer experience and modern banking services.
Bank Dhofar Secures the Title of Best Customer Experience in Oman for 2025
